Refund Policy

1. Overview

AffRev is operated by KYROS SOFTWARE LTD (Company No. 16915277), registered at 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, United Kingdom, IP28 7DE. We offer a fair refund policy. We want you to be satisfied with your purchase and will work with you to resolve any issues. This policy outlines when refunds are available and how to request one. Nothing in this policy affects your statutory rights under applicable consumer protection law.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• —You were charged in error or experienced a billing issue
• —The Service was unavailable for an extended period due to our infrastructure
• —You were charged after cancelling your subscription
• —You contact us within 7 days of your initial subscription payment

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• —Requests made more than 7 days after the charge date
• —Cancellation after using the Service for the billing period
• —Dissatisfaction with AI-generated content quality
• —Account suspension due to violation of our Terms of Service
• —Partial-month usage after a plan downgrade

4. Cancellations

You can cancel your subscription at any time from your account settings. Upon cancellation, your access continues until the end of the current billing period. We do not issue prorated refunds for unused days in a billing period unless required by applicable law.

5. How to Request a Refund

To request a refund, please contact us or email us at [email protected] with the following information:

• —Your account email address
• —The date of the charge
• —The reason for your refund request

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Stripe, our payment provider, and may take 5–10 business days to appear on your statement.

6. Disputes

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank. Chargebacks incur fees and may result in account suspension. We are committed to resolving billing issues fairly and quickly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page and, where material, communicated to active subscribers by email.